December and January 2013/14
Happy New Year 2014
We would like to thank all the customers that we have moved this year and for all there feedback which helps us improve our removal service, this has been a very good year slow start but finished with a bang.
The one thing we have noticed is the increase in packing services we offer, more customers are seeing the benefits of this service and reduces the stress, knowing it is all being done for you.
Please see below is the result for December, hopefully by the end of January as this is kept quiet to see if we have won yet again the A.C.E award
I am delighted to announce that you achieved second place for the results of the Quality Monitoring Programme for November and December 2013 have now been collated and the top 10 listing has
Yours sincerelyJon Martin
Membership Secretary
Great News
Dear Gordon
I am delighted to inform you that, following the consistently high level of quality ratings achieved on your quality questionnaire returns during 2013, you have been awarded our ‘Annual Certificate of Excellence’ (ACE) for customer satisfaction.
I pass on my congratulations to you and your staff on your hard work and commitment in maintaining such a consistently high level of service throughout 2013. You can all be very proud of your achievements.
Keep up the good work!
Yours sincerely
Jon Martin
Membership Secretary
We have secured a large contract for house removals covering the whole of the midlands, this will bring more work and hopefully we can employ more people to join our company.
Below are some Pictures of customers and properties we have moved throughout December and January, plus pictures of the office and moves we have carried out.
Targets for 2014
Move office in January to Bigger premises
Improve training for new starters
With the success of the Health and safety course this will be refreshed every six months Replace two of the older Lorries with new ones
Looking at new uniforms for staff
This is our first feedback by text technology is taking over
Below is a thank you from a local school for
sponsoring them for new books to help all the children improve on their reading skills.
Some awards we have given different contractors we use for their quality service they have provided to us in 2013
And last but not least Debbie won employee of the year.
This is for her outstanding loyalty, when a serious illness arose, not only did she work above her hours, she practically ran the company single handed for many weeks on her own.
We have had some Banners designed for marketing so watch out, you might see me on many busy ring roads over the coming months!!
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