February 2014
WET WET WET
Good band but the weather is the issue!
We have only just matched last Februarys removals, and up by only one house move. We had many cancelations with customers unable to move due to the areas they were moving to were still badly flooded with no access, and are still awaiting new moving in dates. March and April could be extra busy with back logs of these cancelled house moves around the country, so be quick to book your removal dates once confirmed from your solicitor.
Good result for January, we came 2nd in the top ten removers just losing to a London remover. Please click on link below to view.
Quality Monitoring Programme
Mover of the Month
Dear Member
I am delighted to announce that the results of the quality questionnaire returns received during January 2014 have now been collated and the top 10 listing has now been added to the Guild website
Quality Monitoring Programme
Yours sincerely
Jon Martin
Membership Secretary
Other News
ABOVE AND BEYOND
Going back to last year, Phil and his team turned up to do a removal, on arrival, they notice the customer was on the floor. Phil took action and sorted an Ambulance, put him in a combatable position talking to him and reassuring him that all will be well, once he was taken away to hospital, the team secured the house and returned to the yard. We did move the customer below later that month and was arranged by a family member while he was getting better in hospital. I have to say the estate agent and solicitors response on the day was first class and everything got rearranged.
And more testimonial letters from happy customers
We have taken on three new starters, Darryl, Ash and Craig all of whom have passed their trail period and training with the team leaders Neil and Phil
They will join our removal teams on day to day moves
LATEST AWARD
Here is our latest award for last half of last year for outstanding customer feedback; this still makes us the highest awarded remover in the National Guilds of Removers and Storers throughout the Midlands.
These are some of our customers and pictures of day to day moves we have done this February.
