July 2012
REMEMBER AUGUST AND SEPTEMBER ARE THE MOST DEMANDING MONTHS FOR REMOVALS, BOOK EARLY WITH YOUR CHOICE OF MOVER BE WARNED THESE ARE THE MONTHS THAT MANY FIRMS UP PRICES AS DEMAND IS VERY HIGH.
WE PROMISE OUR PRICES DO NOT CHANGE, AS WE PRIDE OURSELVES ON HONEST PRICE FOR HONSET JOB
We have done it again winners of the customer excellence award January-June 2012 we are half to winning yet again A.C.E award 2012; this is now 7 years back to back and still going strong. Thank you to all our customers that have spent the time in filling in the questionnaire cards that help us achieve this award copies of pictures and letter below.
Pictures below are Oliver my son in the office learning the ropes.
Here is Debbie going through all reply cards that have been returned to us from the guilds, sorting through ones to update website page.
Kieran from the Guilds of Removers doing his annual inspection, our company passed with flying colours.
The Guilds of Remover have a new site now please visit as it is much more user friendly for our customers.
Why use a Guild member????????????????
More about The National Guild of Removers and Storers Members
Guild Members offer the best consumer protection package in the removals industry. These measures are designed to promote quality, protect your belongings and take the stress out of your move. Featured by Guild Members:
(Please click the red bullet points for more information)
- Compulsory Membership to the Removals Industry Ombudsman Scheme
- Compulsory Independent Ombudsman Scheme Approved Inspection
- Ombudsman Scheme Approved Code of Practice
- Ombudsman Scheme Approved Complaints Procedure
- Continual Quality Monitoring Procedures
For peace of mind you cannot do better than an Ombudsman Approved Remover!
Removal areas of the month
Below are some pictures of our new field teams shirts and caps modelled by Wayne and Ryan.
DONE IT AGAIN
Thank you to all customers that have spent time filling in the questionnaire cards that help us achieve these awards
Dear Member
I am delighted to announce that the results of the June 2012 quality monitoring scheme have now been collated and the top 10 listing has now been added to the Guild website. To view the listing please visit the following link
http://www.ngrs.co.uk/remover-of-the-month
Congratulations you are number one for June 2012
We wish all members continued success in the June award.
Yours sincerely
Jon Martin
Membership Secretary
All pictures below have been taken by our teams of customers and houses we have moved in July plus funny pictures and Kellie in the office all hot and bothered, we would like to thank all customers on filling in feedback cards as this is better than any testimonial and hopefully we will win the second excellence award for 2012 end of December and put us in the running for the A.C.E award for 2012 which will give us a hat trick.
These are pictures of Warren Gerry and Michael with their certificates for Health and Safety, well done lads
Gerry below busy packing ready for next day move
This is a picture of one of our customer hobbies, all you can see are hand carved and the boots are only 1.5 inches high so half a finger, this is a pure skill that fascinated Gordon on his visit as he worked many years in the shoe repair trade.
Night out for team leaders this gives us a chance to talk about new ideas and to thank them for all their hard work
